Some commonly asked questions:
-How much do tours cost?
Tours start at $350 for weekdays (Monday-Thursday) for up to 10 guests, each additional guest after the 10th it goes up $35 per person when you add.
Weekends $400 for up to 10 people. Each additional person after the 10th is $40 per person up to 18 people.
**Please be aware of 48 hour rule which means you cannot cancel anyone for a credit/refund when it is less than 48 hours before your tour which is why we encourage you to add people later when it is closer to your tour when you have a more accurate guest count. You can add people right up until the time of your tour but it does cost $5 more when you do it less than 48 hours before your tour so we recommend to wait until 3 days before your tour and just email, text or call and we will take care of your guest count.
Tax is in those numbers, tip for the crew is not. Organizers usually collect an extra $5 per person when everyone pays them back to collect towards the tip. All tours are an hour and forty minutes
-Where does the tour begin and end? At the Port of Rochester Terminal by where Bill and Grays is. That is where you should tell everyone to park, where the public bathrooms are to use. Each bathroom has 3 stalls or urinals so it is important to have people go as they arrive instead of all going at once.
-How many people does it fit? The boat fits up to 18 175lb people. That does not mean if you are over 175lbs you cannot go what it means is that you must be balanced out by someone less. Coast Guard rules go by combined weight of the group. This is a super serious rule which is why we state this all over our website and confirmation email so we dont have any misunderstandings.
-Is there a bathroom on the boat? No, what you drink you must hold in you until we return. Before your tour begins we strong encourage everyone to “empty the tanks” at the bathroom located in the Port Terminal by California Rollin, Abbotts Custard and Bill Grays. If you know that members of our group have weak bladders let the captain know ahead of time so we do a shorter route and can give you an opportunity to go. If someone has to go that badly then they can use the cooler you bring.
-Do we make any stops? We do not which is why we allow you to bring more alcohol on the tour. With the tours being 100 minutes spending 30 minutes is a bar is not the best use of your time on the boat. Windjammers, Bill Grays Tap Room, Schooners and several other bars are right by the port which makes it easy to keep the party going afterward.
-Are minors allowed on the tour? Yes children are allowed on our tours. We have special childens life jackets for those under 75lbs so that can safely float in the event of an emergency. Our childrens life vests are for children 35lbs and heavier. When you book you need to tell us ahead of time that children are coming so we can prepare for it.
-Can a tour be cancelled due to the weather? Yes, Coast Guard regulations due to wave height and lightning. We follow the weather very closely and are in constant contact with the organizer. We work our hardest to avoid having to cancel tours, an example is if lightning is in the area when your tour is supposed to start and will move past us then we will have you wait out the storm in one of the bars at the Port of Rochester and when it is done then your tour will go out and you will get the full 100 minutes on the boat. If later tours are impacted we will contact the organizer right away to let them know what time to arrive at. Remember that only the weather in the area of where the tour is operating matters, it doesnt matter if it is lightning in Henrietta. In the event of a storm cancelling your tour then you get a raincheck to use another time and not a refund.
-What do I do if the number of guests changes before your tour? 48 hours is the important cutoff because if you want to add extra guests then it costs $5 extra so $40/$45 for each additional guest. If you will have less people then you must send us an email at least 48 hours before your tour to be issued a store credit to be used towards a future tour (not usable towards tip) Less than 48 hours before your tour cancellations are issued nothing
-Do we have to sign a waiver before our tour? yes you do, it is attached to your confirmation email as well as right here. The organizer will sign the first page and the entire group including the organizer will sign the second page. Everyone must fill in all of the boxes themselves you cannot print everyones names and let them fill in the rest. We also require everyone to fill in their cell phone number and this has nothing to do with marketing but to do with potential contact tracing in the event the health department had to get ahold of you. Boat Waivers
-Does the boat have a motor? Yes it does, and the motor does most of the work. Peddaling does move the wheel on the back that does propel the boat but you do most of the work.
-Can we decorate the boat? We just encourage you to make a sign on a piece of posterboard or to dress in a theme. New this year matching sunglasses are the thing. The most loud flamboyant glasses whether they are matching colors or the ROYGBIV rainbow pack they get used and it looks great in all the group photos we will take for you
-Can we go swimming? Hell No, not that we think anyone will want to jump into the Genesse River but it is a super serious situation for us. We have to contact the coast guard and file reports so do not plan on it.
-How much alcohol can we bring on the tour? We allow 3 12oz cans of beer, wine, cider, seltzers, hard lemonade and iced teas and canned cockatils such as high noon type drinks per person. Water does not count against your alcoholic beverage count so be sure to bring some for the group. NO Glass, jello shots, mystery water bottles. If you have a unique type of alcohol not mentioned here please bring it up to us ahead of time to bless or say no to.
-Do you provide a cooler or do we bring it? You can bring 1 cooler if you would like. If you only have smaller coolers then you can bring 2. Remember that as soon as everyone gets on the boat they will open a drink and free up a lot of room in the cooler.
-Where should we park? The Port of Rochester is full of free parking, remember to tell people to park near Bill Grays. That is where your tour begins and ends and the bathrooms are. Parking is usually pretty easy to find.
-How much should we tip? Traditionally $6 per person onboard with the captain and first mate splitting the tips. You will see they do more than just get you safely around the water. They will be your group photographer and send them to you in real time, clean up before and after you and tell you about the different things you are passing on the shore.
-Can we smoke on the boat? No due to coast guard regulations smoking and e cigarettes are banned on board. If anyone in your group smokes then have them do that before you go to the boat so that they can enjoy themselves during the tour.
-Is there a weight limit for the bike seats? Yes, if someone is too heavy then they will bend our seat and the chains will not work. 275lb is the limit but they are able to sit on the back bench or stand.
-Does the boat have shade? The bike has an awesome retractable canopy so we can control how much or how little sun the group wants. It also does a great job protecting the group from the rain.
-Dress Policy- Dont wear a skirt or sundress you are sitting on a bike seat for 100 minutes and getting down onto the boat will give everyone on board a free show. Make sure everyone is in flats, no high heels because with the waves you will potentially fall/you have to get down a ladder onto the boat. Bring a wristlet vs a large purse to save space for alcohol and food. Remember when the sun goes down at night it gets much colder with the wind coming off the lake. Bring a hoodie